Date	Title	Presenters	Sponsor
Tuesday, May 21, 2013 1:00 PM ET 10:00 AM PT Register Now	Blue Jeans Network: Preparing for Impact: How to Manage the Explosion of Desktop and Mobile Video Conferencing	Philipp Karcher, Forrester Research
Wednesday, May 22, 2013 2:00 PM ET 11:00 AM PT Register Now	Enkata: Five Key Requirements to Eliminate Repeat Calls	Brian Spraetz, Enkata \| Stefania Viscusi, TMCnet
Wednesday, May 22, 2013 2:00 PM ET 11:00 AM PT Register Now	IntelePeer: Top 10 Misconceptions About SIP in the Contact Center	Gary Lejeune, IntelePeer \| Michael Wistock, IntelePeer \| Paul Lamarre, IntelePeer \| Doug Barney, TMCnet
Thursday, May 23, 2013 2:00 PM ET 11:00 AM PT Register Now	Support.com: Reinvent Customer Experience with Technology Services	James Morehead, Support.com \| Peter Bernstein, TMCnet
Wednesday, May 29, 2013 2:00 PM ET 11:00 AM PT Register Now	savvisdirect: SERIES 1: Managing Your Data Growth with Cloud Storage	Scott Good, savvisdirect \| Andy Maier, savvisdirect
Thursday, May 30, 2013 11:00 AM ET 8:00 AM PT Register Now	Echopass Corporation, Nuance: Differentiating and Personalizing the Customer Experience with Speech	Alain Mowad, Echopass Corporation \| Donald E. Davis, Nuance \| Rich Steeves, TMC
Thursday, May 30, 2013 2:00 PM ET 11:00 AM PT Register Now	Red Hat: The Advantages of Open Software-defined Storage	Veda Shankar, Red Hat \| Peter Bernstein, TMCnet
Wednesday, June 05, 2013 1:00 PM ET 10:00 AM PT Register Now	Internap: Hybridization: Shattering Silos Between Cloud and Colocation
Wednesday, June 05, 2013 2:00 PM ET 11:00 AM PT Register Now	Telax Hosted Call Center: How to Lead in Your Field with Next Generation Call Center KPIs	Erna M. Hall, City of Regina \| Beth Middleton, Telax Hosted Call Center \| Stefania Viscusi, TMCnet
Thursday, June 13, 2013 12:00 PM ET 9:00 AM PT Register Now	Arkadin: How to Integrate Lync-based UC into Your Business	Dave Dolin, Arkadin \| Zach Katsof, Arkadin \| Stefania Viscusi, TMCnet
Thursday, June 13, 2013 2:00 PM ET 11:00 AM PT Register Now	savvisdirect: SERIES 2: What a Private Cloud Can Do For Your Business	William Rabie, savvisdirect \| Andy Maier, savvisdirect
Wednesday, June 19, 2013 2:00 PM ET 11:00 AM PT Register Now	IntelePeer: SIP Security: Optimize Performance with Minimal Risk	Neil Griffiths, IntelePeer \| Doug Barney, TMCnet
Thursday, June 20, 2013 2:00 PM ET 11:00 AM PT Register Now	TMC/ Content Boost: 9 out of 10 Companies Use Content Marketing Improperly. Learn How the 10% Do it Right.	Rich Tehrani, TMC \| Carrie Schmelkin, TMC
Tuesday, June 25, 2013 2:00 PM ET 11:00 AM PT Register Now	savvisdirect: SERIES 3: IaaS Security	Ken Owens, Savvis

ARCHIVE

Title	Sponsor
Oracle Inc.: Enhancing User Value Through Advanced Communications Services
Arkadin: Path to a Perfect Webcast
Arkadin: How to Integrate Video Conferencing into Your Business
Sonus: Lync Voice: 5 Keys to Seamless Unified Communications
GENBAND: WebRTC: How Network Operators can Monetize the Disruption
Yealink Network Technology: Overcoming Security Challenges of IP Communications by Using SIP Endpoints
Listen Up Español: Engage U.S. Hispanic Consumers for Market Domination
VSS Monitoring: 5 Great Ideas to Avoid Network Security POC Pitfalls
Internap: Navigating the Disaster Recovery Landscape
Oracle Communications: Effective Monetization Strategies for Online Digital Services
Broadview Networks: 8 Pitfalls to Avoid When Partnering With A Hosted Voice Provider
Loqate: How Good Is Your Address Data? Are You Really Sure?
8x8, Inc.: Businesses Skirt Disaster with Cloud PBX and Contact Center
RingCentral: Why it’s time to move your phone system to the cloud
Clustrix: How to Gain Linear Scale through the Power of a Scale-Out SQL Database
Sonus: Be SIP Smart: Put Your Enterprise on the Path to Productivity and Profitability
GroundWork: Application Monitoring in Production
Entuity: Built to Last: Why network management architecture matters for modern networks
SureTax: Simplifying the Tax and Regulatory Obligations of Your Telecom Offering
Aria Systems: New Solutions Optimize Income Without Stress on IT –Managing Recurring Revenue
Sangoma Technologies: Defining Best Practices For Deploying a Resilient UC and SIP Trunking Solution using Microsoft Lync
DIGITALK: Cloud and Carrier Routing: Turning Complexity into Capability
Teleopti: Workforce Management for a World in Motion
Fonolo: Connecting your Call Center to the Smartphone Revolution
Liveops: Maximize the Agent Experience to Deliver Exceptional Customer Experience
Genesys: Ending the Multi-channel Frustration: Insights into Delivering Exceptional Multichannel Customer Service
ICIMS: Modernizing Your Talent Acquisition
Panduit: Extending the Reach of 40 Gigabit Ethernet
Broadview Networks: How a Phone System Saved My Business: Real World Lessons in Business Continuity
VSS Monitoring: Cyber Barbarians at the Gate! Strategies for 21st Century Network Security Fortifications
Dialogic: WebRTC: The Browser Speaks; Telco’s listen
Spoken: What you must know before moving your call center to the cloud
Red Hat: Hybrid Cloud Storage: Getting the Best of Two Worlds
Panduit: Unifying Network and Security Operations
Interactive Intelligence: 2013: Key Contact Center Trends and Priorities for the Upcoming Year – How you can be ready.
SoundBite Communications: Mobilizing Your Collections Strategy
Ingate Systems, IntelePeer: Achieving ROI With SIP Trunking
SURF Communication Solutions: Bringing habits to work: The road to successful business video communication
ForeSee: What Your Contact Center Analytics Aren’t Telling You about Customer Experience
OPSWAT: Add more depth to your defense: Maximize malware detection by scanning data with multiple antivirus engines
Kunnect: The True Cost of Ownership of Premise Based Call Center Solutions
Sonus Networks: Insight for 2013: Enabling Apps Across Your Communication Silos
Arkadin, Microsoft: How to Integrate Lync-based UC into Your Business
Panduit: Measure, Improve and Manage Your Data Center Energy Efficiency
Five9: What to consider when selecting a cloud-based contact center software provider
Vodafone Global Enterprise: Global Mobility Trends to Act on for 2013 and Beyond
Datto, Inc.: Catch the Tide: Recurring Revenue the Easy Way
Nexxphase: The Call Center is Dead, Long Live the Contact Center!
Ixia Network Visibility Solutions: Enhance the Capacity of Your Application, Security and Network Performance Tools
Virtual Hold Technologies: Using Multichannel Callback with Context to Improve the Customer Experience
eTouchPoint: Why High Customer Satisfaction Ratings Alone are not Enough to Drive New Revenue
Sangoma Technologies: Integration at the Edge: Maximizing Results, Minimizing Risk and Investment
Kaseya: 5 Reasons Why Disaster Recovery Plans Fail & How to Fix Yours
Alcatel Lucent: SDN: Let’s Cut The Hype, What is the Reality?
Kontiki: Best practices for adding live video to your All-hands
Aptean: The Low-Down on Big Data and (how CRM Fits into the Picture)
Touchstone Technologies: Things that go bump on your network: Five major reasons you need to monitor your communication networks
Intronis: Disaster Recovery Horror Stories: Simple Ways You Can Avoid Data Loss and Protect Your Business
Bay Bridge Decision Technologies: SERIES 3: Capacity Planning for Backoffice ... How to make the most of limited data.
Alcatel Lucent, Citrix: Optimized network infrastructure for virtualized applications and cloud based services
Alcatel Lucent, vmware: Breaking Down the Application and Network Infrastructure Silos
Vidyo: Enterprise Video Conferencing Goes Virtual
Aria Systems: Billing for Salesforce.com: Managing your Entire Subscriber Lifecycle within your CRM
BridgeWave: Moving 60/80 GHz Solutions to the Edge: High Capacity Millimeter Wave Solutions for 4G/LTE Backhaul
Alcatel Lucent: The Essential Ingredients for a Successful UC Strategy
XS International: Federal Agencies are Choosing Alternative IT Maintenance – What They Know and What you Should Find Out.
Twinstrata: Extending SANs to the Cloud: What the Data Storage Vendors Forgot
VSS Monitoring: Network Packet Brokers: A strategic approach for optimizing network & security monitoring infrastructure and ROI
Sonus Networks: The 5 Critical Facts About Integrating Session Border Controllers with Microsoft Lync
AT&T: Manufacturer’s Advantage, Connected Products: Slash Costs and Increase Revenue
snom: snom’s New Solutions for SMBs with Big Business Needs– snom ONE mini and snom 710
Netscout: Assuring the User Experience for Unified Communications
Mattersight Corporation: Using the Voice of Each Customer to Predict Their Future Behavior
8x8, Inc.: Don't Call Us, We'll Call You: How Web Callback Changes Everything for Inbound Call Centers
Angel: Mobile Voice: The Next Mobile Frontier
Bay Bridge Decision Technologies: SERIES 2: Learning to Share: A different way to develop and communicate the capacity plan
Bay Bridge Decision Technologies: SERIES 1: How to improve operation efficiency with long term planning
Sotel Systems, Sangoma: Creating a Resilient Communications Environment Utilizing SIP Trunks
Sprint, Cisco: Hosted Unified Communications and Collaboration: Fulfilling the Promise
CallCopy: Does Your Call Recording Comply with PCI Data Security Standards?
PSS Product Support Solutions: Discover how to extend the life of IVR systems: Upgrade to open standards and deliver an anytime any where experience with Visual IVR
Vidyo: The Human Face of Unified Communications
iQsim: Building an Optimized Bulk SMS Termination Infrastructure
Tradeshow Teacher: Taking your Trade Show Results from Good to Great
Kaseya: Taking Policy Management to the Next Level
Proxim Wireless: Catch the wave of Wireless HD Video Surveillance
CA Technologies, Nimsoft: Social Media Strategies for MSPs
Alcatel Lucent, The Tolly Group: Prepare Your Network for the Multi-media & BYOD Revolution
VSS Monitoring: Monitoring ROI
Verio: Survival 101: Engineer Your Business Model for Cloud Profits
Alpine Access: Flip Your Training Class and Save a Million Bucks
Intronis: Make your HIPAA Compliant Clients Successful
SugarCRM: Enough with the Fluff: Why You Should Be A Cloud Purist
Autonomy: Secure Your Customer’s Data with Hybrid Cloud Data Protection
InfoCision: Three keys to creating a better online customer experience
Vidyo: Video Conferencing TCO – Nemertes Presents Key Findings from 2011 Customer Research
Alsbridge Network Services Group: Stop Overpaying for Network Services in 2012
Leads360: Telephony: Most powerful yet misunderstood sales tool
Angel: Caller Bill of Rights: Best Practices That Put Your Callers First
: Managing the Perfect Storm: Sea change at the intersection of mobile access, apps and devices
Five9, Inc.: Economics of Cloud Contact Center
Sonus Networks: How To Protect Enterprise Assets with Session Border Controllers
VHT: Surviving Self-Service Dead Ends: Building Customer Loyalty with a Multichannel Conversation Strategy
Patton, 3CX: Complete Turn-Key IP PBX Solutions
SevOne: How to Ensure IT Performance While Migrating to IPv6
NexxPhase: Islands of Excellence in a Sea of Mediocrity: Blueprint for a modern Call Center
NEI, Dell, Intel: Unleash the power of Intel’s Latest Xeon Processors for Extreme Performance on Dell Platforms
AT&T: The Connected Product Revolution: 5 Steps to M2M End-to-End Solutions
USAN: Why Moving Your Contact Center to the Cloud is the Way to Go
Sangoma: Mobile VAS using Sangoma and Open Source Telephony
Ingate: Successfully Deploying Enterprise SIP Trunking: Tools and Techniques for Overcoming Common Roadblocks
Aria Systems: Picking the Right Recurring Revenue Model: Would you rather be Netflix or Blockbuster?
Interactions Corporation: How IVR is reshaping Revenue Generating Contact Centers
RADVISION: VoLTE and RCS – Revolutionizing Enterprise Unified Communications
Datto, Inc.: Business Continuity Solutions for MSPs: How to remain profitable and avoid the Commodity Trap
Hold-Free Networks: Says Who? Understanding the Role of Influence in the Social Contact Center…
One Touch Global Technologies: Legacy Fax into Modern Business Intelligence
Pacific Interpreters, Inc.: Healthcare Interpreting Programs: Getting It Approved, Setting It Up, and Ensuring Quality
Alpine Access: Work @Home vs. Brick & Mortar: How @Home is Transforming the Contact Center Industry
OpenText: A Simple and Compliant Solution to the Paper Problem in Healthcare
Asigra: How to Successfully Differentiate Your Cloud Backup Business
LiveVox: How Cloud Based VoIP Optimizes Multi-Site Operations
Oracle: How Oracle Fusion Middleware Can Address Data Challenges OEMs & ISVs Face Designing and Deploying Smart Grid Solutions
Vivisimo Inc.: The Customer Experience Pay Off
Alcatel Lucent: The Why, When, and How of Network Convergence
Empirix: Calculating ROI: Contact Center Assurance
SURF Communication Solutions: HD Video Conferencing for the price of a Business Trip in the LTE Era
Intronis: Selling Managed Services to the Mid-Market
TeleTech, Cisco: Using Technology to Deliver a Better Customer Experience
IBM: Solve Challenges to Your Growth and Profitability
Viewfinity: Using Group Policy to Manage Administrator Rights
Panasonic: Are You Ready for a Change from Premise Telecom Equipment?
KANA: Can you deliver a Best-in-Class Customer Experience across all your Channels?
Fonolo: How Call Centers are Being Reshaped by Smartphones,
EasyLink: Automating Business Processes with Cloud Fax Services: Increasing Productivity, Compliance and Savings
Hold-Free Networks: Why Marketing, Sales, & Service has Become Service, Service & More Service
China Telecom Americas: Catch the Eyeballs in the Internet Community of Most Netizens
VPI: Powerful Reporting for Cisco UCC Contact Centers
KANA: The ROI of Social Media Monitoring and Engagement
snom: Accelerate Microsoft Lync Deployments with snom UC
VAR Dynamics: AUTOMATION NATION: The Automation Checklist Successful MSPs Use to Quickly and Easily Launch Cloud Services and Drive New Revenue
XO Communications: SIP Trunk Implementation: Key Steps to Ensuring Interoperability
MobileIron: Mobile IT Best Practices - Enterprise BYOD for Android and iOS Phones and Tablets
inContact: Leveraging the Voice of the Customer to Create an Amazing Customer Experience
KnowledgeVision: Create Rich Video Content Without Breaking the Bank: 5 Fresh Approaches
Panasonic: BE PREPARED when you launch your new Hosted Voice Solution
Autonomy: Grow Your Bottom-line With a Cloud Data Protection Solution that Adds Value
Angel: The Art of Designing the Customer Experience
ScienceLogic: Don't get stuck in the cloud: Develop new high-margin offerings, pricing and service levels to get ahead.
Hold-Free Networks: Keeping Your Contact Center’s New Year’s Resolutions in 2012
TMCnet: Justifying Unified Communications
Microsoft / Level 3 / NexusIS / NET: Defining Best Practices for Deploying Unified Communications
Five9: Why I Selected a Cloud-Based Contact Center
Panasonic: Hosted SIP Solutions for the SMB Market
WIND RIVER: Finding your packet performance sweet spot
LiveOps: Speaking from Experience: Cloud and Social Media
Patton Electronics Co.: SIP Trunking: How to get the biggest bang for your buck
EasyLink Services: Using Interactive Notifications to Improve Patient Care and Business Operations in the Healthcare Industry
Flexera Software: Cut Through Cloud Clutter: Insights from Visible Ops Private Cloud
SpeechCycle: Empowering Mobile Applications to Enhance the Customer Care Experience
Sangoma Technologies: Gateway Appliance, Internal Gateway or Custom System — Which is the Right Solution for Bridging your TDM and VoIP Networks?
UTOPY: Using Speech Analytics to Improve Contact Center Quality Measurement
SPRINT: The Bona Fide Value in Managed Services
TMCnet: Five Questions to Ask Before You Make Your Unified Communications Choice
SURF Communication Solutions: Not a CEO’s Toy Anymore: Video Conferencing for every Organization
CFI Group: Design and Implementation of a successful VOC program featuring real life case study from restaurant chain Hayden’s Grill and Bar
Interactive Intelligence: 2011: What Every Contact Center Should Know, and How to Plan for It
Apparent Networks: Best Practices for Remote Site Network & Application Performance Management
PreVisor: Hiring Strategies that Drive Bottom Line Results: T-Mobile’s Story

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