Smart Grid


Michelle Amodio Info

Michelle Amodio is a TMCnet contributor. She has written about companies and groups in several industries, but her main focus is on the technology sector. She holds a bachelor's degree in Writing from Endicott College and currently works in marketing, journalism, and public relations as a freelancer.

Latest Articles

12/19/2014 Microsoft Builds JumpStart as Outbound Call Engine
12/18/2014 Voice Biometrics Can Help with Call Center Fraud
12/18/2014 Who Will Win When It Comes to Free VoIP Calling Services?
12/18/2014 What Is 'True' Mobility?
12/18/2014 Ovum: 2015 Is All About IoT, Cloud, and Mobility
12/18/2014 Traditional Telecom Gets Cloud Takeover In the New Year
12/18/2014 Survey: Automated Patient Follow-Up Calls Cheaper Than Humans
12/17/2014 Career Development: Is It a Crucial Step Toward Employee Engagement?
12/16/2014 Collecting Data Doesn't Have to Be a Privacy Issue
12/12/2014 VoIP Security Refresher: What Your Business Needs to Know Before 2015
12/12/2014 Why SaaS is the Future of Customer Support Software
12/12/2014 VoIP Security Issues Raise Concerns for IT Execs
12/11/2014 What the TCPA Means For Refill-Prescription Calls with HIPAA
12/11/2014 Target Your Content Appropriately and Leads May Follow
12/11/2014 Blogging for Sales? Here's How It Can Work
12/10/2014 With IoT Gaining Momentum, We Have Other Technologies to Thank
12/05/2014 Customer Satisfaction Takes Its Biggest Drop in 20 Years
12/05/2014 Survey Says SaaS is 'Mission Critical'
12/05/2014 Calabrio Named Only Visionary in Gartner Magic Quadrant
12/05/2014 Lightspeed Systems Brings Cutting-Edge Tech to the Classroom
12/04/2014 How Hosted VoIP Fared in 2014 and What Lies Ahead
12/04/2014 What Not to Say to Customers During Service Recovery
12/04/2014 Call Tracking Can Enhance Website Performance - Here's How
12/04/2014 Balancing Customer Self-Service Options
11/26/2014 Silos to Blame for Customer Disservice
11/26/2014 US Commerce Dept Updates Ukraine Export Controls, Software Licensing
11/21/2014 Viber's Latest Update Makes It a Contender Against Skype
11/21/2014 Want to Make Free VoIP Calls? Here's How
11/21/2014 Help Your Call Center Go Beyond the Border
11/20/2014 The Phone Call is Slowly Going the Way of the Written Letter
11/19/2014 UCaaS Market to Reach $5.3B by 2018
11/19/2014 Market Analysis: Telecom Expense Management Looks Promising
11/19/2014 The Spokes That Help the Wheel of Outbound Call Campaigns
11/19/2014 Find 'The One' VoIP Provider That's Right For You
11/19/2014 Monet WFO Live Receives Accolades for Exceptional Customer Experience
11/17/2014 Canadian Telecom Expense Co. Gets Accolades for Employment Practices
11/14/2014 Are You a Small Business? Ditch the Landline, Go Wireless
11/14/2014 When the Customer Experience is Overwhelming
11/13/2014 New Jersey Helpline Emphasizes That Support is Just a Call Away
11/13/2014 Virtual PBX Means Remote Workers Can Still Be Present
11/13/2014 Veterans Health Administration Addresses Call Recording and Privacy
11/13/2014 Partnership Combines Two Technologies for Optimal Security
11/11/2014 Workforce Recovery After Downturn Brings Familiar Problems
11/07/2014 Pegasystems Adds Co-Browsing Technology to Its Customer Service App
11/07/2014 Comcast Modem Causes Traffic Jam for Telecommuters
11/07/2014 Doing More with Less: What is Hyper-Converged Infrastructure?
11/07/2014 FCC Weighs in on New Rules as All-IP is Imminent
11/06/2014 Why Security is a Big Deal When it Comes to VoIP
11/06/2014 ISI Talks Call Accounting, Real Solutions
11/04/2014 Sales Coaches -- Not Managers -- Can Make the Difference
11/03/2014 Pollsters: IVR Polling Becoming a Challenge
11/03/2014 The Cloud Gives Workforce Management a Needed Boost
10/30/2014 Customer Support Software Tools Offer the Best Customer Experience
10/30/2014 Fingerlakes Technology Group Increases Revenue, Thanks to Calix
10/30/2014 Private or Hosted VoIP: Which is Right for Your Business?
10/30/2014 Can Using a Hosted Softswitch Improve Voice Quality?
10/30/2014 Autodialers &, VoIP Lines Are a Gray Area for TCPA
10/29/2014 In the Thick of Hurricane Season, Power Protection Is a Must
10/29/2014 A Customer-centric Universe for Customer Service
10/29/2014 Reducing Stress for the Health of Employees and the Company
10/24/2014 UC, Hosted Phone Systems Play Integral Role in Business Collaboration
10/23/2014 Need Some In-house Market Research? Check Your Contact Center
10/23/2014 Customer Support Software Should Actually Be About the Customer
10/23/2014 Why Social Media Automation is Bad for Your Customer Service
10/23/2014 Good Customer Experience = Economic Success
10/23/2014 Brace Yourselves: The Holidays are Coming
10/23/2014 How to Motivate Your Seasonal Help This Year
10/23/2014 How IVR Helped One Website Dramatically Boost Performance
10/20/2014 Smart Call-Routing Can Lead to Sales
10/20/2014 SolidFire Raises $82M for Flash Memory Expansion
10/20/2014 'Privacy Crisis Report' Highlights Why Employees Disengage
10/20/2014 IP Telephony, UCC Seen as Growth Drivers: Analysis
10/17/2014 Genesys Embarks on a Revolution
10/17/2014 Power Outage Leads to Spoiled Cake
10/16/2014 Don't Let Sales Opportunities Slip By You
10/16/2014 White Paper Findings Highlight HR Topics, Including Workforce Optimization
10/13/2014 Nielsen Gets Its Own High Ratings with Employee Engagement
10/10/2014 Mobile Technology Boosts Buying and Selling in Real Estate
10/09/2014 Report: Mobile Phone Recording Can Boost Profits
10/09/2014 State of the Industry Report Highlights Telecom Expense Management
10/09/2014 Trade Group Wants FCC to Get With the Times
10/09/2014 File Under Beneficial to Business: Go Hosted for Voice Services
10/09/2014 Heads-Up: The Cloud Is Here to Stay
10/08/2014 Young Call Center Workers Encouraged To Finish Studies
10/08/2014 Deploying SIP Trunking Helps Enterprises Save Big
10/08/2014 Why A Public Knowledge Base is a Good Idea for Customer Support
10/03/2014 REVE Systems Latest Version of iTel Switch Plus Helps Entrepreneurs Grow As Carriers
10/02/2014 ZYCOO Makes Its Presence Known in Turkey
10/02/2014 VoIP Services Get a Boost, Thanks to SIP Trunking
10/02/2014 Maintaining the Omni-channel Customer Experience with Cloud Resources
10/02/2014 Value Added Resellers Can Help Navigate Confusing Technological Landscape
10/01/2014 Business VoIP Takes Care of the Health Insurance Industry
10/01/2014 Flexera Highlights Need for Software Licensing
10/01/2014 D2 Technologies Showcases Its RCS VoLTE Solution
10/01/2014 Stay In Contact With Remote Agents Thanks to Virtual Technology
10/01/2014 Evaluations Aren't Just for Employees. How Is Your Call Accounting?
09/26/2014 Poor Service Over the Phone Means Lost Customers
09/26/2014 Good Customer Experience Starts with the Employee
09/26/2014 Businesses in Canada Increasingly Adopting VoIP
09/26/2014 Report: M2M Leads Over RFID, Barcodes for Supply Chain Info