Smart Grid


Tom Keating Info


Tom Keating, CTO of TMC and Executive Technology Editor for TMC Labs has over 10 years of experience within the call center industry and has been there since the birth of the Internet Telephony/VoIP industry. In fact, Tom helped to launch the industry's first magazine covering the VoIP industry and wrote the first product review of a VoIP product from VocalTec.

Tom holds a B.S. in Computer Science and Engineering from the University of Connecticut. Tom is well known for writing informative and controversial articles within several of TMC's publications. Tom Keating is the founder of TMC Labs, launched in 1996, and as a leading source of objective reviews and analysis in both the VoIP and call center industries. Tom was instrumental in launching the industry's most well known and respected labs that over the years has wrote unbiased and objective reviews covering a plethora of technologies, including call center technologies, CRM, CTI, VoIP, PDAs, Tablet PCs, biometrics, and more. When he isn't testing VoIP and call center products, he writes quite copiously for his renowned VoIP blog:


Latest Articles

05/13/2014 Product Review of the SmartBox by PanTerra Networks
02/20/2014 REVIEW: CertainSafe Brings Enterprise Features to File Share
02/10/2014 Jumper Card - The Swiss Army Knife of Portable Chargers
01/30/2014 Interesting Tidbits from ITEXPO
01/16/2014 GLOBALINX Connex Review
01/15/2014 Schmooze Com Showcasing FreePBX HA Appliances at ITEXPO
01/03/2014 GFI MAX Backup: Speed is the Essence
12/05/2013 Phybridge Switches Reach Out to Simplify VoIP Deployment
11/25/2013 webrtc2sip Enables Cross-browser WebRTC & SIP Interoperability
11/20/2013 Skype on the Xbox One - the Future Has Arrived!
11/20/2013 WebRTC Conference & Expo Photos
11/19/2013 Phybridge PoLRE Review - Power over Ethernet using Phone Wires
11/06/2013 Akkadian Labs Provisioning Manager Express Makes Configuration Quick and Simple
10/24/2013 Dot-com and VoIP Explosion - Is WebRTC Next?
10/02/2013 TMC Labs Innovation Awards Uncovers Some Exciting New Solutions
09/04/2013 CertainSafe, the Virtual Safety Deposit Box, Drives Secure Collaboration
08/29/2013 Steve Wozniak Keynote Video
08/25/2013 FreePBX - Most Powerful & Flexible Phone System Known to Man
08/12/2013 GFI Max Backup Review
08/12/2013 FreePBX World - Just Days Away!
08/05/2013 Grandstream UCM6100 PBX - Security & GPLv2 Disaster?
07/29/2013 CertainSafe, the Virtual Safety Deposit Box, Drives Secure Collaboration
07/29/2013 INTERNET TELEPHONY Announces TMC Labs Innovation Award Winners
07/29/2013 Blazar Wireless Speaker Review
07/19/2013 Grandstream UCM6100 PBX - Yet Another Aastra & snom Disaster?
06/28/2013 Logitech H650e Headset Review
06/26/2013 New China-based Asterisk Player Coming to Town
06/14/2013 telyHD Review
06/10/2013 TMC Labs Innovation Awards UC 2013
06/07/2013 NSA Can Wiretap Skype, Google & Facebook - But Not WebRTC
06/03/2013 CertainSafe, the Virtual Safety Deposit Box, Drives Secure Collaboration
04/30/2013 SIP Trunking - What You Don't Know Could Cost You!
04/08/2013 Grandstream GXP2200 Review
04/01/2013 Detailed WebRTC Research Report Out
03/19/2013 Skype for Windows Phone 8 Gets HD First & More Feature Love
02/20/2013 WebRTC Screen Sharing Demo!
02/15/2013 Windows 8 Sync Settings - Security Hole
02/14/2013 Japan Goes the Way of the Dodo & Still Supports Fax
01/31/2013 Add-on Makes Microsoft Lync Feature-Complete to Compete with PBXs
01/30/2013 Surf Communications Solutions Aims to Slay the Video Giant
01/22/2013 WebRTC Challenges
01/22/2013 WebRTC Challenges
01/21/2013 WebRTC Test Demo Fun
01/17/2013 Logitech UC Solution for Cisco 725-C Launches
01/15/2013 Former Apple & Pepsi CEO John Sculley to Keynote at ITEXPO's StartupCamp7
01/09/2013 2013 - The Year of WebRTC
01/08/2013 Intel's North Cape Super-thin ultrabook/tablet Haswell Reference Design Impresses
01/03/2013 Facebook Testing Free VoIP calling in Messenger app
12/27/2012 Skype vs. Facebook - How WebRTC Will Turn Friends into Enemies
12/18/2012 Samsung is Kicking Ass - Everyone's Ass...
12/14/2012 Level 3 Layoff Rumors
12/12/2012 Voxeet Launches 3D Audio Conferencing App for iPhone & Android
12/10/2012 ITEXPO Miami - Important Conference Program Updates
12/05/2012 Windows 8 Tablets Will Beat Apple & Android
11/20/2012 Brightcove to Keynote DevCon5 HTML5 & Mobile App Developers Conference
10/31/2012 How to Setup a Wi-Fi HotSpot in Windows 8
10/27/2012 Asterisk 11 - What's New! [VIDEO]
10/24/2012 SugarCRM's Clint Oram's AstriCon Keynote [VIDEO]
10/24/2012 David Duffett AstriCon 2012 Keynote [VIDEO]
10/24/2012 Mark Spencer AsteriCon 2012 Keynote! [VIDEO]
10/22/2012 Skype for Windows 8 Launches Simultaneously with Windows 8 & Microsoft Surface
10/15/2012 CUSTOMER Introduces TMC Labs Innovation Awards - Part 2
10/04/2012 E911 on Mobile VoIP is Seriously Broken - Here's How to Fix It
10/03/2012 Watchitoo's Playground Unveiled - Watch out Skype & Google Hangouts!
10/03/2012 DIGITALK, the One-Stop Shop for Wholesale Carriers & Service Providers
10/02/2012 Toopher Two-Factor Authentication Leverages Mobile Phone Location
10/02/2012 Toopher Two-Factor Authentication Leverages Mobile Phone Location
10/02/2012 Novus Distributes First Enhanced Media Gateway for Microsoft Lync Server 2013
10/02/2012 Novus Distributes First Enhanced Media Gateway for Microsoft Lync Server 2013
10/02/2012 RCA Makes Android IP Phones? Who Knew?
10/02/2012 RCA Makes Android IP Phones? Who Knew?
10/01/2012 CUSTOMER Announces Winners of the TMC Labs Innovation Awards
09/25/2012 WebRTC - Mobile Communications Game Changer or Flash in the Pan?
09/20/2012 Windows 7 Ultimate Upgrade to Windows 8 Problem Solved!
09/19/2012 Apple iOS 6 First Look
09/11/2012 Gartner's 'Magic Quadrant for UC' - Cisco Bests Microsoft - Not!
09/06/2012 Kindle Fire HD Awesomeness!
08/31/2012 OBi202 Review
08/28/2012 Google Pimps Nexus 7 tablet on Google home page
08/28/2012 New Samsung Series 7 & Series 5 All-in-One PCs Feature Windows 8 & Gesture Recognition
08/20/2012 Skype for Windows 8 Metro / Modern UI How-To Install
08/17/2012 Windows 8 Broke my TAPI Dialing But Problem Solved!
08/17/2012 Skype for Windows 8 Metro / Modern UI Leaks
08/06/2012 Microsoft Surface = Threat to IP Phone Market
08/01/2012 Sprint Sponsors TMC's M2M Evolution Collocated at ITEXPO
07/31/2012 New Hotmail/Outlook Sucks on iOS & Android & Why That's Good for Microsoft
07/25/2012 FreedomPop for iPod Touch - Free 4G Internet Coming!
07/23/2012 Winners of the TMC Labs Innovation Awards Include the Latest and Greatest
07/23/2012 Lync Server 2013 Adds Skype Federation & Many Other New Features
07/18/2012 Microsoft Lync Server 2013 Adds Touch Support - Killer Enterprise Tablet UC!
07/11/2012 Facebook Recommends Strippers & Exotic Dancers? WTH?
07/09/2012 Microsoft Store in Danbury Fair Mall Is No Apple Store
07/06/2012 VoIPGuides Blog DELETED By Google. Why?
07/06/2012 iPhone 4S GPU Busted - Icons & Screen Shaking Problem!
06/26/2012 Panasonic KX-UT670 Android IP Phone Review
06/22/2012 magicJack vs netTALK vs Ooma vs. Obihai
06/19/2012 Buy a PC get a Free Xbox 360 - Hot Microsoft Promo!
06/18/2012 Microsoft Surface Surfaces With Dual Mic Skype!
06/18/2012 Microsoft XBOX Surface To Feature PixelSense?
06/14/2012 The VoIP Revolution - from Caveman to VoIP in an Infographic