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Art Rosenberg Info

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By Art Rosenberg

Art Rosenberg is a veteran of the computer and communications industry and formed The Unified-View to provide strategic consulting to technology and service providers, as well as to enterprise organizations, in migrating towards converged wired and wireless unified communications. He focuses on practical user requirements, implementation issues, and new benefits of multi-modal communication technologies for individual end users, both as a consumer and as a member of enterprise working groups. The latter includes identifying new responsibilities for enterprise communications management to support changing operational usage needs most cost-effectively. Copyright © 2004-2005, The Unified-View, All Rights Reserved Worldwide.
 

Latest Articles
06/04/2013 Mobile Customer Self-Service Means Less Talk And More Action! Part 2
06/03/2013 Mobile Customer Self-Service Means Less Talk And More Action! Part 1
05/15/2013 Unified Customer Services for the New Generation of Digital And Mobile Consumers
05/07/2013 ShoreTel Brings Mobile UC to the Desktop
04/12/2013 VARs, SIs and Consultants - UC Opportunities
04/09/2013 "Help Desk" Services For Mobile UC Customer Support
02/21/2013 Social Business Needs Mobile Notification Management
01/14/2013 Customer Services Needs Multi-Persona Mobile Apps
01/02/2013 Can IT Support Mobile UC in 2013?
12/07/2012 What Are IT Staff Responsibilities for Cloud Apps?
11/15/2012 Mobile UC for 'Bring Your Own Car' Drivers
10/11/2012 Will 'Consumerization of UC' Drive Contact Center Change?
09/25/2012 Sins of Omission in Explaining UC
09/12/2012 Consumer Mobility, 'Customer BYOD,' and the UC Contact Center
08/23/2012 Customer Service UC Payoff Bigger Than 'Collaboration?'
08/14/2012 UC-Enabled Unified Messaging Will Affect Business Voicemail Systems
08/06/2012 End Users Really Want 'Dumb' Devices for Mobile UC
07/11/2012 Unified 'Contextual' Contact Notification Management
06/28/2012 'Back to the Future' for Computer Usage - This Time for Mobile Consumers
05/30/2012 Video Conferencing as a UC-enabled Option
04/23/2012 AT&T Moving Mobile Subscribers to New Unified Messaging 'Cloud'
04/23/2012 What Business Users Really Need - UC-Enabled 'Collaboration'
03/01/2012 The Heart of Business UC: 'Contextual Contacts'
03/01/2012 Multimodal Mobile Apps, Cloud Services, and UC VARs Make Telephone Contact Centers Grow Up
02/29/2012 Are 'Smart Applications' the Real Target for UC-Enabled Cloud Services?
02/13/2012 Making A 'UC Contact Center' Truly Virtual
02/06/2012 'Dual Persona' Mobile Clients Will Simplify UC BYOD Issues
01/03/2012 Apple Making the Smartphone Even Smarter for Mobile UC
12/30/2011 2012: Will 'Mobile Apps' Drive the 'UC Contact Center?'
11/21/2011 UC Interoperability - 'Separation of Church, State, and End Users'
11/18/2011 IBM's BYOD Approach Shows the Way to Enterprise Mobile UC
11/15/2011 The New 'UC Contact Center' - More Than A 'Use Case'
10/26/2011 Back To The Future - Before the Web and the 'Cloud,' There Was Interactive 'Time-sharing'
10/24/2011 Personalized UC - Mobility vs. Portability
10/17/2011 UC and Efficient Contact Center Assistance
10/06/2011 Steve Jobs and UC
10/04/2011 UC Analytics Needed to Manage Multi-modal Contact Center Evolution
08/15/2011 The Strategic Role for Unified Analytics in UC
03/10/2011 At Last! Avaya Embraces 'Dual Personna' Mobility For Health Care Apps
12/20/2010 Will iPads, Tablets Replace Enterprise Laptops and Desktop Softphones for UC?
09/27/2010 How UC and Multimodal Notifications Will Change Communication
09/16/2010 What's In A Name? Microsoft's Lync Wants End Users In Business Communications
07/26/2010 Latest Contact Center Trends Point to Mobile UC Flexibility for Consumers
07/26/2010 The Coming Importance of UC Analytics in Multi-Modal Business Operations
05/19/2010 UCIF to Do More Than Come Up With UC Infrastructure Standards
05/10/2010 UC vs. CEBP: The Chicken and the Egg For Automating Business Processes
04/20/2010 Helping 'UC Solution Integrators' Succeed In the Market-place Beyond IP Telephony
04/19/2010 UC is More Than 'Person-to-Person' Contacts -- Think 'Proactive Self-service Applications!'
03/22/2010 UC, Mobility, and CEBP Integrations Driving IP Telephony Implementations
03/17/2010 Hosted IP Telephony Applications Support Both Internal Users and Customers
02/17/2010 Windows Phone 7
01/25/2010 Consumer UC, Smartphones, CEBP Drive NexGen Customer Service
01/13/2010 Business User Demand for Mobile Smartphones Will Also Drive UC
12/01/2009 How Can The CIO Help Enterprise Users Migrate To UC?
11/04/2009 Avaya Runs With CEBP for Aura UC Telephony Solutions
09/21/2009 Customer UC - Voice Assistance Is Only A Part of the Contextual Contact Center
08/20/2009 Hard Questions for 'Customer UC' Panel Discussion at ITEXPO
06/30/2009 Big Mobile UC Payoffs Coming from Outside the Enterprise
05/14/2009 Sprint Network Services Put "Meat on the Bones" Of Enterprise UC
04/27/2009 Siemens Sales Strategies for the New UC Market
04/09/2009 The Real UC Message: Prepare For Enterprise Desktop Telephony "End-of-Life"
03/25/2009 Drilling Deeper Into UC User Productivity
03/25/2009 Mobility Will Drive UC Demand In Any Size Organization
01/20/2009 UM/UC Gets Another Boost From SpinVox's "VoxLinks"
01/20/2009 Did Nortel's Bankruptcy Get Your Attention For Enterprise UC?
01/08/2009 UC and The Future of Tradeshows
12/03/2008 Managing UC and Mobility Services For Business
11/10/2008 Customer First Contact Resolution Will Benefit From UC Flexibility
11/03/2008 The "New Avaya" - One Foot On the Business Desktop And The Other?
10/15/2008 UM Getting More Complex But Key Gateway To UC
10/06/2008 Smartphones Are for Both Enterprise and Consumer Mobile UC
09/29/2008 Power to The End Users - Citrix "BYOC" Will Help Enterprise UC
09/26/2008 Focusing on UC in the "Enterprise"
09/18/2008 Will UC Save Business Telephony? -- A Role For HR
09/08/2008 Marrying Multimodal Customers, Self-services, and Live Assistance for "Customer UC"
08/18/2008 Will UC Save Business Telephony? - A Role For HR
08/07/2008 Real Business Payoffs for UC Lie in 'Deadlines'
07/31/2008 What "Human Latency" Does UC Help?
07/23/2008 What Will Business People Call 'UC'?
07/14/2008 The Voice of the Users: Should Voicemail Die or Change to Fit UC?
06/09/2008 Qualifying What Business Users Really Want From UC -- IM-Presence Integration!
05/12/2008 Confusion About IP Telephony vs. UC vs. Mobility vs. CEBP
04/23/2008 What May Hold Up Mobile UC For Enterprise Users? Application Software Security!
04/17/2008 Does Voicemail-to-text Service Need Expensive Transcriptionists?
04/04/2008 So You Think You Know What "UC" Really Means… Then What?
04/04/2008 Will Voicemail-to-Text Messaging Services Close the Recipient's Loop for Enterprise Unified Messaging?
03/31/2008 Business UC Users Need "Two-Number Accessibility" For Mobile Devices and FMC Services
03/31/2008 Voice is Voice is Voice - But Maybe UC-based QoS Should Be Provided On Demand?
03/24/2008 Unified UC Marketing to Sell UC Mashups?
03/17/2008 Why UC is So Confusing: Because it's moving up Different Food Chains at the Same Time
03/03/2008 UC Migration Strategy Takes More Shape With Siemens Announcement
02/25/2008 In-Stat Survey Claims User Resistance to Converged Mobile Devices
02/15/2008 The Who, What, Why, and How of Business UC
01/28/2008 Comments On Ending Telephone Tag With UC-based "ASAP" Calls
01/28/2008 Adding "ASAP" Phone Calls To UC
01/14/2008 How Mobility and UC Will Really Change the Pace of Business Communications
01/08/2008 End User Mobility and CEBP To Start Driving Enterprise UC Movement in 2008
12/18/2007 How Mobility and UC Will Really Change the Pace of Business Communications
11/12/2007 Mobile Operators Can Soon Tap Into FMC To Support Enterprise Mobile UC Applications and Make Money
10/29/2007 Feedback From a Large Enterprise on the Role of Hosted UC Services