Smart Grid


Susan J. Campbell Info

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at


Latest Articles

03/27/2015 Should Your Call Center Services Take a Proactive Approach?
03/26/2015 Do You Use Call Accounting to Understand Infrastructure Needs?
03/26/2015 Data Management Needed to Prevent EHR Fraud
03/25/2015 Can Real-Time Communications and WebRTC Play a Secure Role in Healthcare?
03/25/2015 The Master Agent: Helping Create a New Trend in Fiber Access
03/24/2015 Power Protection Needed Even Before the Rain
03/24/2015 Why it May Be Time to Talk to Business VoIP Providers
03/24/2015 Why Now is the Time to Adopt the Cloud Contact Center
03/24/2015 Why Call Center Management Needs UC and Reporting
03/24/2015 Have You Considered a Step Up in Phone Systems?
03/24/2015 Data Management: Helping to Drive 'The Medical Home'
03/23/2015 Is Mobile VoIP Helping to Drive Demand for Network Analytics?
03/19/2015 Could An Email Outage Cause You to Lose Business?
03/18/2015 UK Consumers Will Soon Enjoy RCS VoLTE and Wi-Fi Calling
03/18/2015 Needed Rx: Better Data Management in Healthcare
03/17/2015 Do Your Plans for Customer Service Software Include the Cloud?
03/17/2015 Ready to Drive Better Performance in the Contact Center?
03/17/2015 Lessons of 'March Madness' Keep Sales Efforts in Focus
03/16/2015 Can Your Customer Support Software Handle the Bad Review?
03/16/2015 How Split Billing Can Benefit Call Accounting Activities
03/16/2015 Ready to Maximize Your Lync Investment?
03/12/2015 Tips for Data Management Best Practices
03/11/2015 Three Steps to Complete Before WFO Software Implementation
03/11/2015 Can the Master Agent Keep Pace with Changing Markets?
03/11/2015 REVE Systems Leverages Bangladesh Location to Promote Access to Mobile VoIP
03/11/2015 Do You Have the Power Protection to Survive for Days?
03/10/2015 Steps to Improve Interactions with an Angry Customer
03/09/2015 How Call Center Scheduling Can Be Used to Improve Customer Care
03/09/2015 How Call Center Management Can Drive the Ritz-Carlton Experience
03/06/2015 Comverse ONE Release Supports Fourth Wave of Monetization in Next Generation Digital Services
03/05/2015 Insight into the Race for Real-Time Communications
03/05/2015 Intel Sets its Mobile Chip Sights on Chinese Market
03/04/2015 A Focus on Hiring and Retention Enhances Value of Workforce Optimization Software
03/04/2015 Tips For Mobile VoIP App Providers & Android
03/04/2015 4 Tips to Improve Leadership in Call Center Management
03/03/2015 Yorktel Streamlines Health System's Communications Strategy with Video Managed Services
03/03/2015 Can Partnerships Improve Customer Service Software?
03/03/2015 The Changing Customer Experience in the Insurance Industry
03/03/2015 Happy Employees Should Be the Goal with Call Center Scheduling
03/03/2015 Why Speech Analytics is Good for Workforce Management
02/26/2015 If You're Going to Go Social with the Call Center, Do it the Right Way
02/26/2015 Finding: Happy Employees Deliver Workforce Value
02/25/2015 How Engagement and Collaboration Drive Value in Workforce Optimization Software
02/25/2015 How Big Data and Call Accounting Can Help Drive Profitability
02/24/2015 Why It May Be Time to Consider Mobile VoIP
02/23/2015 Can Smart Simplicity Help Improve Workforce Management?
02/23/2015 Tools Offering Deep Insight Improve Call Center Scheduling
02/23/2015 How Call Center Management Can Drive Effective Change Across the Organization
02/20/2015 Call Accounting is More Than Just Numbers
02/19/2015 How to Make Workforce Optimization Software More than Just Another Implementation
02/19/2015 How Real-Time Communications Could Change the Hospitality Industry for the Better
02/19/2015 The Hosted Softswitch Designed to Stop Fraud
02/19/2015 7 Ways the Hosted Contact Center Can Improve the Customer Experience in eCommerce
02/19/2015 4 Ways to Improve Workforce Management Outcomes
02/19/2015 3 Tips for Call Center Management to Improve the Customer Experience
02/18/2015 Making the Right Decisions for the Call Center on Demand
02/18/2015 Why Call Accounting Efforts Need More than Traditional Call Tracking
02/18/2015 Could a Quiet Room Improve Call Center Scheduling?
02/12/2015 Government Agencies Could Pave the Way for Real Time Communications
02/12/2015 Master Agents: Jump-Starting Expansion into Smart Home Management
02/10/2015 Do You Have Questions on Call Tracking?
02/10/2015 Why You Should Share Your Call Accounting Data with HR and Procurement
02/10/2015 How Best Practices Can Lead to Better Performance in the Hosted Contact Center
02/10/2015 What Customers Want from the Call Center
02/10/2015 How to Improve the Customer Experience in Your Outbound Call Center
02/09/2015 How Workforce Management Can Help Improve FCR
02/09/2015 Can Gamification Help with Call Center Scheduling?
02/09/2015 How Call Center Management Can Fight Attrition
02/09/2015 Technology Innovation Driving Opportunities in Education
02/05/2015 How Call Center Management Should Use Quality Monitoring
02/04/2015 Will Real Time Communications Improve Healthcare?
02/04/2015 Time is Right for a Hosted Contact Center
02/03/2015 Why You Should Consider the Hosted Softswitch
02/03/2015 Workforce Management Success Depends on Listening
02/03/2015 Should Mobile VoIP Face Regulation?
02/03/2015 Could Call Center Scheduling Be Better Following Zappos' Plan?
02/03/2015 How to Get Executives to Sign Off on Call Accounting
02/02/2015 How the Call Center on Demand Drives the Customer Experience
01/28/2015 South Africa VoIP Switch Subscribers Now Have Added Protection
01/28/2015 How Five9 Helped American Support Embrace TCPA in the Hosted Contact Center
01/28/2015 Will Telecoms Get Left Behind with New FCC Standards?
01/27/2015 Is Mobile VoIP a Priority in 2015?
01/27/2015 Power Protection Falls Short with Pakistan Outage
01/27/2015 TigerText Enables Real-Time Communications for Hospice Provider
01/26/2015 Why Calls Per Hour Don't Work in the Call Center on Demand
01/26/2015 Don't Trust Your Workforce Management to the Fake Cloud
01/26/2015 3 Tips: How Call Center Management Can Leverage the Voice of the Customer
01/26/2015 How to Ensure Compliance Goes Beyond Call Accounting
01/23/2015 Why Call Center Management Must Focus on Quality Agent Training
01/22/2015 What Business Clients Demand from a Hosted Softswitch
01/22/2015 2015 Trends to Drive Call Center Scheduling Strategies
01/20/2015 UC Trends Expected to Gain Momentum in 2015
01/20/2015 Laying the Foundation for Mobile VoIP
01/20/2015 Making the Case for the Hosted Contact Center in 2015
01/19/2015 Why You Need the Omnichannel Experience in Your Customer Care Center
01/19/2015 Ready to Drive a Proactive, Outbound Campaign?
01/19/2015 Trends Continue to Impact the Call Center on Demand
01/14/2015 How to Get to the Voice of the Customer and Truly Drive Satisfaction
01/14/2015 Call Center on Demand Delivers Agent Efficiency, Competitive Advantage
01/14/2015 New Technology Isn't a Roadblock with this Hosted Softswitch