Smart Grid

CONTRIBUTORS

Susan J. Campbell Info

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.

 

Latest Articles

07/24/2014 Does Your Customer Service Meet the Demand?
07/24/2014 Business Partners See Added Value with Call Recording App Integrations
07/24/2014 The Transition from Ma Bell to WebRTC
07/23/2014 Why 2G is Best for Embedded M2M
07/23/2014 Ready to Take Your Business Mobile? What's Your Plan?
07/23/2014 Does Software Work in the Hands of Those That Work?
07/23/2014 Why Unified Communications is Worth Consideration
07/22/2014 Acision Takes Messaging to the Next Level with fuseMe
07/22/2014 How 151 Advisors Helps Companies Navigate the Waters in WebRTC
07/22/2014 Is Your Network at Risk for Bank Robbery or Telecom Fraud?
07/22/2014 Real-Time Communications Create Opportunities in Video Conferencing Collaboration
07/22/2014 Will Mobile VoIP Become an Enterprise Channel of Choice?
07/22/2014 Call Accounting Gets a Boost from Cisco/Microsoft Partnership
07/22/2014 How Call Center Management Can Successfully Deploy Performance Management Tools
07/11/2014 Why RCS VoLTE is a Strong Contender for Market Dominance
07/11/2014 Are You Missing Social Media Opportunities?
07/11/2014 Cloud Communications Market on a Strong Growth Path
07/10/2014 Why Call Recording is Not a One-Size-Fits-All Solution
07/10/2014 How Enterprise Communications Makes the World Cup Accessible
07/10/2014 Will Business VoIP Follow the Same Trend as BYOD?
07/10/2014 Software Licensing Tensions Mount Between Developers and the Enterprise
07/10/2014 How Social Media Can Improve Call Center Services
07/10/2014 How to Drive Successful Virtualization
07/10/2014 4 Reasons Why the Hosted Contact Center is the Right Strategy for Customer Care
07/10/2014 How Call Accounting Can Justify the Move to VoIP
07/10/2014 Research: Employees Who Lack Engagement Also Lack Loyalty
07/10/2014 Can More Call Center Workers Fix Ongoing Problems?
07/09/2014 Why Transparency Matters in Telemarketing Software
07/09/2014 Mobile VoIP Stakes its Claim in a Growing Market
07/09/2014 Busy Signal? Vetting the Right Telemarketing Software Partner
07/07/2014 Video Surveillance in Small Devices is Changing the Way We Monitor
07/07/2014 Cloud APIs for a Whole New Approach to Development
07/07/2014 Improving the User Experience with Cloud-based Authentication
07/03/2014 SBCs Ensure Quality Communications for Legacy and IP UC Networks
07/03/2014 The Power of Application Deployment Amplified with Dell, Nutanix Partnership
07/03/2014 What Can SIP Do for Your BYOD Policy?
07/03/2014 Why Tadiran is Preferred in SIP with BYOD
07/03/2014 Dell Announces Security Updates Critical for Out of Band Management
07/02/2014 How Important are Quality Headsets for Call Center Services?
07/02/2014 Intel Shifts App Deployment Strategy to Own More Mobile Share
07/01/2014 Why Call Center Management Should Consider Call Recording
07/01/2014 Mobile VoIP Market Gets Boost from Messaging Apps Supporting eCommerce
07/01/2014 REVE Systems Shakes Up the Market with MVNO White Label Hosted Softswitch
07/01/2014 Yamaha Takes Your Conferencing to the Next Level with the YVC-1000
07/01/2014 Nine Ways Telemarketing Software Can Drive Productivity
07/01/2014 Ohio Service Provider Extends Value with GENBAND Offering
07/01/2014 Why Workforce Management Should Focus on Agent Satisfaction
06/27/2014 Lync Voice UC Optimal Performance Starts with the SBC
06/27/2014 How Video Managed Services are Changing the Educational System
06/26/2014 What Test Management Does for Companies Leveraging AWS
06/25/2014 How Teleservices Firms Benefit by Adding Voice Biometrics to Call Recording Initiatives
06/25/2014 Why Amazon Needs Test Management to Drive Smartphone Success
06/25/2014 Is Now the Time to Make a Change to Hosted Phone Systems?
06/25/2014 ActiveState Takes Open Source Development to the Next Level
06/24/2014 HP Corners the Application Deployment Market with New Announcements
06/24/2014 How to Extend the Capabilities of the Hosted Softswitch to Mobile Users
06/24/2014 The Demand for Real Time Communications is Driving the Need for WebRTC
06/24/2014 Mobile VoIP Set to Explode in Nigeria
06/24/2014 How Call Accounting Helps Law Firms Tighten Control on Communications Costs
06/23/2014 Hosted Softswitch Benefits Will Eventually Lead to Market Dominance
06/23/2014 How Mobile VoIP is Taking the Desk Phone on the Road
06/20/2014 Despite FAA Objections, Drones Bring Value to Mobile Real Estate
06/19/2014 4 Ways Call Recording Optimizes Your BPO
06/19/2014 To Best Gauge the Customer Experience, Become the Customer
06/19/2014 Complete Mobility Enabled with the VoIP Switch
06/19/2014 Application Deployment in Smart City Project Expected to be First of Many
06/19/2014 Improve Call Accounting with Recording Capabilities
06/18/2014 Mobile VoIP Provider Sets its Sights on CommunicAsia 2014
06/18/2014 Teleservices Firms Benefit from the VoC Captured in Their Call Recordings
06/18/2014 Worried About Your SharePoint Data or Migration?
06/17/2014 How 3rd Party Remote Call Monitoring Can Help Identify Burnout
06/17/2014 What Are You Doing with the Predictive Dialer?
06/17/2014 How Call Accounting Can Help Educational Institutions Optimize Communications
06/17/2014 What One Question Would You Ask with the Outbound Predictive Dialer?
06/17/2014 WebRTC is Great - But is it Secure?
06/17/2014 Genesys Plans to Leverage IBM's Watson to Optimize the Customer Experience
06/16/2014 Embracing the Mobile Market Through Proven Partnerships
06/16/2014 What to Demand in the Mobile Experience
06/13/2014 How to Take Complexity Out of Video and UC Deployments
06/12/2014 For Ultimate Power Protection, the Generator is not Enough
06/12/2014 How to Avoid Unified Communications Missteps
06/12/2014 Why Empathy and the Outbound Predictive Dialer are Powerful Marketing Tools
06/12/2014 How to Drive Telemarketing Software Success: Separate the Sales from the Marketing
06/12/2014 How Out of Band Management Helped a Locomotive
06/12/2014 Tech Mahindra at GENBAND Perspectives14: Improving Collaboration through Real Time Communications
06/11/2014 How Call Recording Improves the Call Center Experience
06/11/2014 Have You Made Quality a Priority in Your Mobile App Development?
06/10/2014 Ready for the Hosted Softswitch or Still on the Fence? REVE Systems Has Your Answers
06/10/2014 Why Call Center Management Needs to Pay Attention to HR Resources
06/10/2014 How Do You Manage the Call Center on Demand in a Social World?
06/10/2014 How Can Hosted Solutions Improve the Customer Experience?
06/10/2014 Why the Hosted Phone System is Key for the Small Business
06/06/2014 In-House Versus Software: Which is the Better SBC?
06/05/2014 Are You Making the Most of the Mobile Experience for Your Customers?
06/05/2014 Has the Fractured Customer Experience Impacted Your Bottom Line?
06/05/2014 Lync Recognition Means Greater Market Opportunity
06/04/2014 Want Mobile VoIP without Skype? We've Got Options
06/03/2014 The Future of Mobile Platforms
06/03/2014 Why American Support Turned to Five9 for the Outbound Call Center
06/03/2014 How the Call Center on Demand Helped the Shipyard Optimize Operations