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Susan J. Campbell Info

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Communications and Broadband
By Susan J. Campbell

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.
 

Latest Articles
06/17/2013 Exploring Opportunities in Service Provider Architecture
06/17/2013 Master Agent Carrier Expands Avaya Relationship
06/17/2013 How to Handle the Workplace Bully
06/17/2013 Business VoIP and the Employee Bonus - What's the Connection?
06/17/2013 El Paso Set to Lose State Farm Call Center Business
06/14/2013 Susan J. Campbell
06/14/2013 If You Still Haven't Migrated to the Cloud - A Few Tips for Making the Transition
06/14/2013 As the Weather Warms, Fraudulent Activity Increases
06/14/2013 What Do You Need for Your Virtual Office?
06/13/2013 A Surprising Use for MPLS
06/13/2013 Why Voice Peering is Necessary for the VoIP User
06/13/2013 What is HD Voice?
06/13/2013 Why a Proven Partner in Global Distribution is a Good Idea
06/13/2013 If You're Mobile - You Need MDM
06/12/2013 Think You're Safe Online? Think Again
06/12/2013 How VoIP Can Improve the Customer Experience
06/12/2013 Why Software Licensing Without Strategy Leads to Missed Opportunities
06/12/2013 Understanding the Technology and Terms of SIP
06/11/2013 Alorica Offering Fun and Information at Call Center Industry Event
06/11/2013 A Look at the Ebb and Flow of the Call Center Industry
06/11/2013 Does the Virtual Interview Make Sense for Call Center Hiring?
06/11/2013 Why the Call Center Business Matters in Brand Perception
06/11/2013 Why Now Is the Time for Your Business to Transition to VoIP
06/10/2013 Master Agent Sponsor Expands Network
06/10/2013 Want to Grow Your Business? Try Delegation and the Virtual PBX
06/10/2013 Lack of Power Protection Kills Shopping for a Day in Florida
06/10/2013 The Promise of the Call Center Business
06/10/2013 Top 5 Benefits Your Company Can See When Using Text Messaging
06/10/2013 Business VoIP and the Engaged Employee - Are You Missing Opportunities?
06/10/2013 Answering the Key Questions About Cloud Communications
06/07/2013 How to Overcome Challenges in Appliance Deployment
06/07/2013 Why Unified Communications Needs a Closer Look
06/06/2013 Are Carriers Ready for the Smartphone Capacity Demand?
06/06/2013 Why Voice Connections Benefit from Peering
06/06/2013 How Cloud Demand will Impact IP Fax
06/06/2013 How Mobility Drives Productivity in the Field
06/06/2013 Why Mobility is Good for Healthcare
06/06/2013 Opening a Call Center Business Requires More than a Location
06/06/2013 SIM Card Registration Cloud Become More Complex and Less Private
06/05/2013 Leaving XenApp Behind? You Might Need Help from Citrix Application Performance Management Provider OPNET
06/05/2013 Call Centers a Target for Fraud
06/05/2013 What IPv6 Means for IP Security
06/05/2013 4 Ways to Effectively Manage BYOD
06/05/2013 In an Emergency Situation, A Virtual PBX Keeps You Connected
06/05/2013 Out-of-Band Management and the Window Antenna
06/04/2013 Want the Benefits of VoIP Monitoring - You First Must Implement VoIP!
06/04/2013 How Best to Use VoIP in the Corporate Environment
06/04/2013 Two Companies Celebrate Fax VoIP Success
06/04/2013 Cisco Takes Software Licensing in a New Direction
06/04/2013 Healthcare, Insurance and the Customer Experience - They Can All Get Better with Monitoring
06/04/2013 Tips for the Startup Seeking the Competitive Advantage
06/04/2013 Why We Need Small Cells
06/03/2013 Four Benefits to Business Process Outsourcing Beyond Lowering Costs
06/03/2013 Can Telemarketing Software Lend More Value in the Sales Process?
06/03/2013 Why Business VoIP is a Great Option for Video Conferencing
06/03/2013 Is it Time for Mobile Workforce Management?
06/03/2013 Trends in the Contact Center Space Include Social Media Growth
06/03/2013 Trends in the Contact Center Space Include Social Media Growth
06/03/2013 Why the Customer Experience Matters
06/03/2013 The Continued Growth of SIP Trunks and What it Means for Business Users
05/31/2013 Why Speech Analytics is a Smart Business Move
05/31/2013 Why QoS Needs the MPLS
05/31/2013 Why 3rd Party Remote Call Monitoring is in High Demand
05/30/2013 Why the Customer Experience Matters
05/30/2013 Why Insurance Companies Need a Toll Free Number
05/30/2013 Is Your IT Team Ready for BYOD?
05/30/2013 Why Mobile VoIP is Important for the Virtual Call Center
05/30/2013 Trends in the Contact Center Space Include Social Media Growth
05/29/2013 Why You Should Consider Traveling with VoIP
05/29/2013 Why Sporting Events Need Power Protection
05/29/2013 Want to Drive Improved Customer Satisfaction? Try a Virtual PBX
05/29/2013 Why Text Messaging Matters in a Disaster
05/29/2013 What Can Business VoIP Do for the Employee Recognition Program?
05/29/2013 Can Telemarketing Software Thwart the Lying Employee?
05/27/2013 Ready to Travel on a Budget with VoIP?
05/24/2013 Will Your Call Center Training Include Robots?
05/23/2013 Why SIP Trunking Support by Panasonic Phones is a Must in the Workplace
05/23/2013 Contact Centers are Expanding with inContact on Board
05/23/2013 Telarus Deepens Agreement with inContact Due to Strong Company Growth
05/22/2013 Why BYOD and the Cloud Matter to Business VoIP Providers
05/22/2013 Business VoIP Providers Extend Value with the Cloud
05/22/2013 REVE Systems Extends Mobile VoIP Capabilities
05/22/2013 Why Monitoring Matters in the Cloud-Based Contact Center
05/21/2013 Cloud Communications and the Necessary Change to the Business Model
05/21/2013 Google Has a Few Tricks up its Sleeve, but the Real Value May be with GFI
05/21/2013 Think You Don't Need Call Center Management in the Cloud? Here's 3 Reasons Why You Do
05/21/2013 A Storm is Coming - Is Your Power Protection Plan in Place?
05/21/2013 In-House PBXs and Hype Marketing - Both Can Be Bad for Business
05/20/2013 Why Automatic Status Codes Improve the Customer Experience
05/20/2013 Why Business VoIP Matters in the Customer Experience
05/20/2013 Why Today's Enterprise Needs Out-of-Band Management Solutions
05/20/2013 Is Your Call Center Business Ready for Growth?
05/20/2013 Why Government Agencies Need Video Managed Services
05/20/2013 Want Customer Feedback? You Have to Overcome Survey Fatigue
05/17/2013 Why Middleware Management Matters at IBM Impact
05/17/2013 Are Current E911 Laws Enough to Protect the People?
05/17/2013 The Contact Center: Should You Do it Yourself?
05/16/2013 What is a Self-Service Enterprise App Store?
05/16/2013 Why a Toll Free Number Makes Sense in a Disaster
05/15/2013 Need Cloud Contact Center Guidance? Look to Five9's New Blog