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CONTRIBUTORS

Susan J. Campbell Info

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.

 

Latest Articles

05/29/2015 Why Consulting Firms Need Call Accounting
05/28/2015 Put an End to Customer Disasters with Workforce Management
05/27/2015 How Tech is Driving the Call Center Market in South Africa
05/27/2015 Does Your Call Center Management Rely Too Heavily on Technology?
05/26/2015 Do the Holidays Affect Call Center Scheduling?
05/26/2015 Advancements in Real Time Communications Improve Healthcare Delivery
05/22/2015 Ways Video Managed Services are Changing Healthcare
05/21/2015 Why Workforce Optimization Matters in the Field
05/21/2015 Phone Systems Can Make or Break Your Mobile Employees
05/21/2015 Can Home-Based Agents Ease the Call Center Scheduling Process
05/20/2015 Trends to Boost Workforce Management Investments
05/20/2015 Reporting in Call Accounting Leads to the Better Customer Experience
05/19/2015 Why Proper Call Center Management Can Improve Outcomes
05/19/2015 Why Inside Sales Lead Management Should Focus on the 'Right' Win
05/19/2015 Why Call Center Software Investments Should Include Mobile Apps
05/18/2015 Why the Omni-Channel Customer Engagement Experience is a Key Differentiator
05/13/2015 Why Telemarketing Software is Critical for Regulation Adherence
05/12/2015 Can Customer Support Software Reverse the Money Pit Trend?
05/12/2015 How IoT Can Affect Contact Center Analytics
05/12/2015 Getting the Customer is One Thing - Customer Service Software is What Drives Retention
05/12/2015 Cloud Contact Center Perfectly Positioned to Support Robust Marketing Efforts
05/12/2015 Social Media Can Support Your Sales Lead Efforts
05/11/2015 What Attributes Do You Prefer in Agents for Call Center Scheduling?
05/11/2015 What Call Center Management Should Consider Before Outsourcing
05/11/2015 Why You Need Call Accounting with Invoice Management
05/11/2015 Alliance Enables White Label Opportunities in Social Multimedia Messaging
05/07/2015 How Real Time Communications Can Improve Your Health
05/07/2015 Does Sales Success Sometimes Rely on the 'Sales Jerk'?
05/06/2015 Should You Invest in the Omni-Channel Customer Engagement Experience?
05/06/2015 How Learning about Ants and Grasshoppers Can Help Inside Sales Lead Management
05/06/2015 How Do You Separate Good Business VoIP Providers from the Bad?
05/06/2015 Why Call Accounting is a Must if You Support Mobile
05/05/2015 Do Phone Systems Help You With the Competitive Advantage?
05/04/2015 When is the Right Time to Expand Your Contact Center?
05/04/2015 Can the Home Agent Model Work with Call Center Scheduling?
05/01/2015 Innovation Continues to Drive Demand for Mobile VoIP
05/01/2015 Are You Getting the Most Out of Your Call Center Software?
05/01/2015 Contact Center Training is Critical to Protect the Customer Base
05/01/2015 Why Phone Systems Matter to the Telecommuter
05/01/2015 Growth in Speech Analytics Technology Improving Call Accounting
04/23/2015 Will Cautious Carrier Spending Slow Router and Switch Revenue in 2015?
04/23/2015 Strong Year in Unified Communications Demand Expected to Help Drive Adoption of Phone Systems
04/21/2015 Demand for Mobile VoIP Driving Growth in Femtocell Development
04/21/2015 Push Towards Cloud Drives Demand for Unified Approach to Real Time Communications
04/21/2015 How Workforce Management Helps the Competitive Advantage
04/21/2015 Is Your Call Center Software Stuck in the Past?
04/20/2015 Call Accounting Shouldn't Rely on Outdated Technology
04/20/2015 Millennials Are Driving Change in the Outbound Call Center
04/20/2015 Can Gamification Help Improve Call Center Scheduling?
04/20/2015 Why Call Center Management Should Pay Attention to Memories
04/15/2015 Why VoIP Monitoring is a Must in Every Environment
04/15/2015 Is it Time to Replace Old Phone Systems with VoIP?
04/15/2015 Workforce Management Market Set to Explode
04/15/2015 Data Management: Easier When Lawmakers Get Out of the Way
04/14/2015 Outages Happen. Do You Have the Right Power Protection?
04/14/2015 To Drive the Best Results in Inside Sales Lead Management, You Need to Understand Marketing ROI
04/14/2015 European Advisers May Need to Adopt Call Recording
04/14/2015 Call Center Management Excellence Starts with Training
04/14/2015 Going to a Business VoIP Provider? Do Your Homework
04/13/2015 Does Your Call Accounting Provider Also Meet Your mHealth Needs?
04/09/2015 Avoid 'One Size Fits All' Thinking with Real Time Communications
04/09/2015 Vonage Sets New Standard with Awarded Patents
04/08/2015 What You Need to Know: Call Recording in a SIP Environment
04/07/2015 App Adoption in the Corporate Environment Must Support Real-Time Communications
04/07/2015 Opportunities in Mobile VoIP Are Found in Proven Apps
04/07/2015 Can Phones Systems Make the Pie Taste That Much Better?
04/06/2015 Will RPO Vendors Add Value to Workforce Management?
04/06/2015 Are You Missing These Call Recording Benefits in Your Call Center?
04/06/2015 Improve Call Accounting with Seamless Call Recording
04/06/2015 Should Call Center Management Make Social a Priority?
04/06/2015 Why You Need Quality Call Recording
04/02/2015 Keeping Real-Time Communications in Check
04/02/2015 How Call Center Management Can Enable Powerful Self-Service
04/02/2015 Are You Missing Opportunities in Call Accounting by Excluding Speech Analytics?
04/01/2015 Why Your Call Center Software Should be Designed with You in Mind
04/01/2015 Should VoIP Be a Consideration for Your Phone Systems?
04/01/2015 Is the Customer Experience More Important than the Cost of Workforce Management?
04/01/2015 Could Automation Help Your Outbound Call Center Succeed?
04/01/2015 Trends Show Where Mobile VoIP is Most Prevalent
04/01/2015 Call Center Scheduling Can Be Improved with Focused Hiring
03/27/2015 Should Your Call Center Services Take a Proactive Approach?
03/26/2015 Do You Use Call Accounting to Understand Infrastructure Needs?
03/26/2015 Data Management Needed to Prevent EHR Fraud
03/25/2015 Can Real-Time Communications and WebRTC Play a Secure Role in Healthcare?
03/25/2015 The Master Agent: Helping Create a New Trend in Fiber Access
03/24/2015 Power Protection Needed Even Before the Rain
03/24/2015 Why it May Be Time to Talk to Business VoIP Providers
03/24/2015 Why Now is the Time to Adopt the Cloud Contact Center
03/24/2015 Why Call Center Management Needs UC and Reporting
03/24/2015 Have You Considered a Step Up in Phone Systems?
03/24/2015 Data Management: Helping to Drive 'The Medical Home'
03/23/2015 Is Mobile VoIP Helping to Drive Demand for Network Analytics?
03/19/2015 Could An Email Outage Cause You to Lose Business?
03/18/2015 UK Consumers Will Soon Enjoy RCS VoLTE and Wi-Fi Calling
03/18/2015 Needed Rx: Better Data Management in Healthcare
03/17/2015 Do Your Plans for Customer Service Software Include the Cloud?
03/17/2015 Ready to Drive Better Performance in the Contact Center?
03/17/2015 Lessons of 'March Madness' Keep Sales Efforts in Focus
03/16/2015 Can Your Customer Support Software Handle the Bad Review?
03/16/2015 How Split Billing Can Benefit Call Accounting Activities