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By Erik Linask

Erik Linask is Group Editorial Director of TMC. During his tenure at TMC, he has supported the production and development of its print publications and, most recently, managed the day-to-day operations of the industry’s leading Web site, TMCnet, which currently serves nearly 3 million unique monthly visitors. Currently, he oversees TMC’s four print publications as well as TMCnet, and covers a wide range of topics in the IP Communications and Information Technology arenas, including his blog, Convergence Corner, on TMCnet.

Prior to joining TMC, Erik was Managing Editor at Global Custodian, an international securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.

 

Latest Articles
05/20/2013 WebRTC: It's a SIP World After All
05/17/2013 Changing Channels
05/16/2013 Cloud Computing is More Reality than Hype
05/01/2013 Solaborate Brings WebRTC to Enterprise Social Collaboration
05/01/2013 Innovation Exchange Positions GENBAND as IP Communications Powerhouse
04/29/2013 Social Disclosure: Is the FTC Serious?
04/29/2013 TMC Presents Top 50 Teleservices Providers
04/09/2013 Using IP and UC in Virtual Environments to Improve Productivity
04/09/2013 TMC Announces MVP Quality Award Winners
03/19/2013 Can WebRTC Work within Enterprise Unified Communications?
03/15/2013 What Made ITEXPO Miami Hot
03/05/2013 Using Fax over IP, VoIP, Unified Communications and a Virtual Environment to Improve Productivity
02/12/2013 Ear to the Ground
02/04/2013 Ten Tech Topics for 2013
01/28/2013 2013 Cloud Computing Storage Excellence Award Winners
01/25/2013 Is Cloud Adoption Dissipating?
01/14/2013 Can WebRTC Change the Customer Experience?
01/14/2013 One Partner, One Voice for Microsoft Lync Migration
01/04/2013 TMC's ITEXPO Expands into Mandalay Bay Resort and Conference Center in Las Vegas
01/04/2013 Dates Announced for TMC's ITEXPO Las Vegas 2013
12/11/2012 Fundraising: The Value of the Donor
12/11/2012 Your Customers Aren't Stupid
12/11/2012 The Foolishness of Poor Contingency Planning
12/06/2012 Can WebRTC Change the Holiday Customer Experience?
11/28/2012 Making WebRTC Part of a Unified Communications World
11/12/2012 Innovation on Display: ITEXPO Austin
10/16/2012 2nd Annual Cloud Computing Excellence Awards
10/16/2012 User Expectations Driving Cloud Adoption
10/15/2012 Does Your Provider Care About Customer Care?
10/15/2012 Making the Most of Data to Increase Business Dexterity
10/01/2012 CUSTOMER Takes Center Stage
09/24/2012 Sprint Puts its M2M Pedal to the Metal
09/06/2012 TMC Congratulates 2012 INTERNET TELEPHONY Excellence Awards Winners
09/06/2012 The Age of Acceleration
08/03/2012 Like Sands Through the Hourglass...
08/03/2012 Beyond the Hype Cycle, Cloud Means Real Business
07/30/2012 Taking Your Business to the Next Level: Is Your Business Ready for Unified Communications?
07/23/2012 The Radio Star is Alive and Well on a Video-Enabled Stage
07/02/2012 How to Make Your Customers Want to Schedule Service Appointments
06/29/2012 Beyond the Hype Cycle, Cloud Computing Means Real Business
06/27/2012 The Radio Star is Alive and Well on a Video-Enabled Stage
06/04/2012 Unified Communications is about People, not Technology
05/22/2012 10 Questions to Ask When Developing a Social Media Response Strategy
05/22/2012 What Does User Experience Really Mean?
05/15/2012 Can Mobile Operators Withstand the Heat of Summertime 3G and 4G Network Usage?
05/04/2012 Struggling Economy Requires Smart Management
05/01/2012 10 Questions to Ask When Developing a Social Media Response Strategy
04/30/2012 Being Something Special to Your Customers
04/30/2012 Customer Interaction Solutions' 26th Annual Top 50 Inbound Teleservices Agencies Ranking
04/27/2012 HD Voice is on the Move
04/25/2012 Cloud or On-Premises - The Best of Both Worlds
04/24/2012 RCCSP: Are Today's Call Center Managers Ready for Tomorrow?
04/17/2012 Back to the Basics: RCCSP Adds Call Center Training to Its Popular Curriculum
03/23/2012 FoIP: Electronic Documents - Making Reality out of Virtual
03/23/2012 Fax over IP: Going Paperless - When Is Virtual Real?
03/16/2012 Cloud UC or On-premises? ShoreTel Says You Decide
03/14/2012 Paperless or Papered Offices - What's the Point?
03/14/2012 Paperless or Papered Offices - What's the Point?
03/06/2012 Paperless or Papered Offices; What's the Point?
03/01/2012 CRM: Putting the RM Before the C
03/01/2012 Readying for the Cloud Era
02/14/2012 Sangoma's Corporate Makeover
02/01/2012 The State of Wi-Fi with Xirrus CEO Dirk Gates
01/30/2012 Making Sense of Social Media
01/25/2012 Sansay Moves into BroadSoft, Ready for Cloud Era
01/12/2012 How to Watch the Super Bowl on Your Deck with an Outdoor TV
01/12/2012 Lighting the Path to Innovation at CES
01/01/2012 Social Media is Responsible Business
01/01/2012 Know What You Need from UC Before You Buy
01/01/2012 Making Sense of Social Media
01/01/2012 A Business Case That's Hard to Ignore
12/01/2011 The Data Experience
12/01/2011 Five Things Customer Service Operations Need to Improve
11/17/2011 Fax over IP, Cloud Fax, and Building a Paperless Office
11/17/2011 FoIP and the Paperless Office
11/11/2011 Unified Usage Management Coming Soon to an OSS/BSS System Near You
11/01/2011 Does Your Brand Have Friends?
11/01/2011 8x8 Buys Cloud Contact Center Vendor Contactual
11/01/2011 What's Unified Communications, and Does It Really Matter?
10/13/2011 AudioCodes and BroadSoft Extend Relationship with Mobile Unified Communications Reseller Deal
10/05/2011 LogiSense Touts Flexible Rating, Support, Revenue and Service Assurance as Factors for Service Provider Success
10/01/2011 ITEXPO Austin Highlights the Next Generation of Technology
10/01/2011 The Cloud is Serious Business
10/01/2011 New Kids on the Contact Center Block
09/27/2011 Private Clouds for SMBs Made Easy
09/12/2011 8x8 Buys Cloud Contact Center Vendor Contactual
09/01/2011 Small Cells to Make a Big Difference in Customer Experience
09/01/2011 Is it Time to Cut Down the IVR Tree?
08/02/2011 Skype Can't Get Long-Awaited iPad App Right the First Time
08/01/2011 Enterprise Social Media: It's Here, It's Now
08/01/2011 The Power of Mobile Apps as a Customer Feedback Tool
08/01/2011 Making the Most of Experience
07/12/2011 FoIP Turns Insurance Industry Green
07/12/2011 Fax over IP Drives Paperless Environment for Insurance Firm
07/08/2011 Fax over IP, VoIP, UC: Happy Days Are Here Again
07/08/2011 FoIP and Unified Communications Bring Happy Days Back
07/05/2011 LogiSense: Usage-based Billing Coming to a Carrier Near You
07/01/2011 Why Your Business Must Form a Social Media Strategy Today
07/01/2011 Mobility and Video: Education is the Future
06/29/2011 FoIP and UC Form a Logical Partnership