Smart Grid

TMCNet:  SMUD Selects Detectent's CustomerIP Analytics Software Solution

[November 14, 2012]

SMUD Selects Detectent's CustomerIP Analytics Software Solution

SAN DIEGO --(Business Wire)--

Detectent, the leading provider of analytical software solutions for North American utilities, announced today that it has been contracted to install and deploy its Customer Intelligence Platform (CustomerIP) and analytics applications at Sacramento Municipal Utility District (SMUD (News - Alert)). Detectent's software solution will provide SMUD with advanced analytics capabilities with a focus on revenue assurance.

"Detectent's Customer Intelligence Platform and analytics applications will enable us to utilize our smart meter data across all customer segments to better identify theft and bring increased intelligence to our meter and billing processes," said Rachel Huang, Manager, SMD Customer Retail Strategies.

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When fully implemented in spring 2013, Detectent's solution will enable SMUD to extract unprecedented intelligence and value from more than 600,000 smart meters.

"SMUD is a leading utility with a fantastic reputation for excelling at customer service and we are very pleased to be part of their vision," said Michael Madrazo, CEO of Detectent. "Detectent's Customer Intelligence Platform and analytics applications are exclusively designed for utilities and have been proven time and again to help utilities move to the next level of awareness with regard to how and when energy is used by their customers."

About Detectent

Headquartered in San Diego, California, Detectent is the leading provider of cutting-edge analytical software solutions that maximize the value of Advanced Metering Infrastructure (AMI) and traditional metering systems. Detectent helps North American utilities drive higher customer satisfaction, greater revenue and more effective customer programs. The company's solutions help utilities better understand their customers' energy end-usage points, ensure accurate billing, curtail theft and maximize customer program participation and benefit. Detectent's offerings are scalable to any size of utility and apply to electricity, gas and water services for residential, commercial and industrial customers. To learn more, visit the Detectent Website at www.detectent.com.

About SMUD

As the nation's sixth largest community-owned electric service provider, SMUD has been providing low-cost, reliable electricity for more than 65 years to Sacramento County (and a small portion of Placer County). SMUD is a recognized industry leader and award winner for its innovative energy efficiency programs, renewable power technologies, and for its sustainable solutions for a healthier environment. SMUD is the first large California utility to receive more than 20 percent of its energy from renewable resources.


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