|[November 14, 2012]
SMUD Selects Detectent's CustomerIP Analytics Software Solution
SAN DIEGO --(Business Wire)--
the leading provider of analytical software solutions for North American
utilities, announced today that it has been contracted to install and
deploy its Customer
Intelligence Platform (CustomerIP) and analytics applications at
Sacramento Municipal Utility District (SMUD (News - Alert)). Detectent's software
solution will provide SMUD with advanced analytics capabilities with a
focus on revenue assurance.
"Detectent's Customer Intelligence Platform and analytics applications
will enable us to utilize our smart meter data across all customer
segments to better identify theft and bring increased intelligence to
our meter and billing processes," said Rachel Huang, Manager, SMD
Customer Retail Strategies.
When fully implemented in spring 2013, Detectent's solution will enable
SMUD to extract unprecedented intelligence and value from more than
600,000 smart meters.
"SMUD is a leading utility with a fantastic reputation for excelling at
customer service and we are very pleased to be part of their vision,"
said Michael Madrazo, CEO of Detectent. "Detectent's Customer
Intelligence Platform and analytics applications are exclusively
designed for utilities and have been proven time and again to help
utilities move to the next level of awareness with regard to how and
when energy is used by their customers."
Headquartered in San Diego, California, Detectent is the leading
provider of cutting-edge analytical software solutions that maximize the
value of Advanced Metering Infrastructure (AMI) and traditional metering
systems. Detectent helps North American utilities drive higher customer
satisfaction, greater revenue and more effective customer programs. The
company's solutions help utilities better understand their customers'
energy end-usage points, ensure accurate billing, curtail theft and
maximize customer program participation and benefit. Detectent's
offerings are scalable to any size of utility and apply to electricity,
gas and water services for residential, commercial and industrial
customers. To learn more, visit the Detectent Website at www.detectent.com.
As the nation's sixth largest community-owned electric service provider,
SMUD has been providing low-cost, reliable electricity for more than 65
years to Sacramento County (and a small portion of Placer County). SMUD
is a recognized industry leader and award winner for its innovative
energy efficiency programs, renewable power technologies, and for its
sustainable solutions for a healthier environment. SMUD is the first
large California utility to receive more than 20 percent of its energy
from renewable resources.
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