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CUSTOMER SUCCESS: BMC Software Puts University of California System in a 'Class of Its Own'
HOUSTON --(Business Wire)--
IT services had evolved independently at the various campuses and
centers of the University of California System (UC System), and multiple
tools were often in place to accomplish the same task. Starting with IT
Production Control, the UC System wanted to consolidate job scheduling
functions on a single solution to eliminate confusion and inefficiency,
allow sharing of services across campuses and reduce costs.
The UC System implemented the BMC Control-M Workload Automation job
scheduling software from BMC Software (News - Alert) (NASDAQ: BMC)
to accomplish these goals with a solution that met the needs of
disparate internal clients.
"We had half a dozen or more identified scheduling packages. The biggest
challenge for us was to get that into a single view so we could
understand how the business was being impacted - how to optimize and
make better decisions. Control-M was the tool of choice," said Dax
Johnson, lead technical architect at the University of California,
Berkeley.
Johnson added, "It's going to improve the stability of the production
control environment and enable better service level attainment due to
jobs completing quicker or within their service level time."
The Challenge
The UC System needed to create a Center of Excellence for Production
Control. To do that, it was necessary to consolidate on a single
scheduling solution that would serve the needs of multiple campuses and
centers, provide a single viewpoint of operations, and eliminate
confusion resulting from using many tools to schedule batch processing
jobs. Ease of use and minimal training requrements were also important
considerations.
The Solution
After comparing the various tools in place, the UC System chose the BMC
Control-M software. The solution was a substantially more mature product
that was easy to use and provided a single-pane view into batch
processing operations to increase efficiency while improving the
stability of the production-control environment.
Benefits
After being selected, BMC continued to make on-site visits, conduct
"health checks" and ensure that the solution was going to meet the
university's needs.
With BMC Control-M, the University of California has already experienced
better service delivery and anticipates a number of ongoing benefits,
including:
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Reduced costs by eliminating licensing and support agreement fees as
well as extra staff training requirements for multiple products
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More efficient use of the production mainframe
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Higher service level agreement compliance levels
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Reduced risks to operations by eliminating the need for manual
monitoring and intervention
For more information on the University of California's implementation
and BMC Control-M please:
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