T-Mobile USA, the U.S. operating entity of T-Mobile International AG and a provider of wireless voice and data services, has chosen Nuance’s (News - Alert) Mobile Care solution for select T-Mobile handsets.

 

Nuance is a provider of speech and imaging solutions for businesses and consumers globally. Nuance Mobile Care is an innovative customer care solution, delivering a personalized experience and increased customer satisfaction directly to the handset. The solution matches to the customers’ needs right from their handset screen, without any training.

 

By deploying this application, T-Mobile (News - Alert) can provide its customers with a more intuitive, user-friendly experience, allowing them to automatically resolve common problems.

 

Customers of T-Mobile can either download the Nuance Mobile care application on their mobile device over-the-air (OTA) or install them through the manufacturer. By doing so, paying a bill, new feature tutorials or relevant service discovery can be created by the operators and pushed OTA to any device that supports Nuance Mobile Care.

 

“T-Mobile works toward delivering exceptional service to every customer, every day,” said Warren McNeel, vice president of product development at T-Mobile USA.

 

According to McNeel, Nuance Mobile Care gives the company the ability to provide a superior customer service experience and offers customers an easy way to learn about and use advanced services, right from the screen of their phone.

 

J. Gerry Purdy, vice president and chief analyst, mobile an wireless communications at Frost & Sullivan (News - Alert), feels Nuance Mobile Care is an excellent solution for T-Mobile that enables their customers to solve – right on the device - many of the common problems they encounter, from checking their account balance and paying bills to upgrading their data plans and setting up e-mail.

 

“With our Mobile Care solution, the bar has been raised for quality customer service, helping companies reach the next plateau in customer satisfaction. Devices can now solve problems and answer questions more quickly and easily than ever before,” said Mikael Berner, vice president and general manager for Nuance Mobile Care.