Applied Voice & Speech Technologies (AVST (News - Alert)), a developer of communications solutions, revealed that the company’s flagship unified communications solution, CallXpress, will now support Symantec Enterprise Vault platform for voicemail archiving.

 

AVST’s CallXpress delivers call processing, voicemail, unified messaging, fax, notification and speech-enabled personal assistant and automated attendant capabilities.

 

Infrastructure software provider, Symantec (News - Alert) has been enabling businesses and consumers to protect their infrastructure, information, and communications by delivering software and services that address risks to security, availability, compliance, and performance. Symantec Enterprise Vault is a software-based e-mail and content archiving platform that allows users to store, manage, and discover unstructured information across the organization.

 

As per this current support agreement, AVST will leverage Vault Solutions' Archive Accelerator to store CallXpress voicemail messages in Symantec Enterprise Vault. The new voicemail archiving solution will allow all CallXpress users to meet regulatory compliance requirements.

 

"We specialize in building products that work with Symantec Enterprise Vault and have many years of experience in helping companies integrate their solutions," said David Ouellette, president at Vault Solutions.

 

"The boundaries for e-Discovery are still being defined, which makes this integration with CallXpress an exciting milestone. Enterprise decision-makers now have the flexibility to decide whether or not voicemail should be archived and part of the discovery process," added Ouellette.

 

AVST feels that by using Symantec Enterprise Vault in conjunction with CallXpress to archive voicemail messages with other critical business data, the company is opening up a new opportunity to expand archiving capabilities to a new genre of products.

 

"Regulatory compliance requirements are becoming more stringent and broader in their definition," said Tom Minifie, chief technology officer at AVST.

 

"This represents another example of why CallXpress is the industry's most flexible Unified Communications (News - Alert) solution with a unique ability to interoperate with a broad range of IT solutions," added Minifie.

 

To use the new archiving solution, CallXpress customers will have to purchase Archive Accelerator from Vault Solutions. Archive Accelerator is an application designed to help manage message retention for companies using Symantec Enterprise Vault.

 

By using this application, all voicemail messages stored on the CallXpress server will link to Symantec Enterprise Vault for archiving, storage and discovery.